We're not hiding anything, our return policy is strict due to the nature of our products. These are undergarments and for sanitary purposes, we have a strict return policy with no exceptions. If you do not follow the return policy and you send us a product back that is not in its original condition we will dispose of the product and you will not receive a refund.
Initial shipping costs are non-refundable. Product must be returned within 30 days of purchase. There is no warranty on any of our products. How long the MeltBelt will last differs from person to person and greatly depend on usage and care.
Note: You will be responsible for paying all shipping costs related to the return of your product. Shipping costs are non-refundable. We cannot guarantee that we will receive your returned item. Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your return based on the condition of the product.
Requirements for Returns
Returns of the MeltBelt are subject to quality approval and inspection by our warehouse personnel. If the product's condition does not meet the requirements below, the refund will not be permitted. Please take extra care to inspect and test all returned items to ensure these requirements:
- No animal or pet hair
- No stretch marks or permanent wrinkles on items
- No deodorant stains
- All tags attached
- All original marketing materials included
- No smells other than natural product odours
- Original packaging should be intact, NOT damaged
- Within 30 days of the original purchase date
Note: We inspect each and every return and if your product is not in mint condition we will take photos of the product received and send them to you for proof. You will not receive a refund for products returned not in mint condition.